Early Access Replaces Weekday Walk-In

Beginning Monday, May 1st we are excited to offer a new service – Early Access – which will replace weekday Walk-In at our Center City location. With Early Access, you can reserve your space during that first clinic hour of the morning in advance.

Early Access is available for children who have become suddenly ill and are experiencing pain and discomfort, or who have experienced worsening symptoms overnight.

Early Access Offers Scheduling Online

Early Access has a very specific purpose – to see children experiencing a limited number of symptoms that have developed and/or worsened overnight. Early Access does not replace the need for you to schedule a sick appointment for a child with unrelated complaints or who has been experiencing symptoms for several days.

With Early Access, you can schedule a morning appointment online using a pop-up that will be accessible on our website. The pop-up will not always be available. It becomes active beginning at 10:30pm on Sunday – Thursday evenings and remains accessible until our office opens for the next day. Early Access will only allow you to schedule for the first clinic hour of the following weekday morning.

You will not have to register for Early Access or enroll in any additional service. Simply visit our website after 10:30pm Sunday-Thursday evening and you will see the pop-up.

Early Access is Easy to Use

Early Access appointments are scheduled on a first-come, first-served basis. At the time you visit our website, you will have a choice of any remaining available times. Available times are limited to the first clinic hour of each weekday and only for patients seen at our Center City location. When the spaces are filled, families will need to contact our office beginning at8:00am to schedule an appointment later in the day.

When using Early Access, you will be required to provide:

• Parent/Guardian Name, Email and Phone
• Child Name and Date of Birth
• Reason for Visit

Please note that not all symptoms are appropriate for Early Access. When scheduling through Early Access, you will be asked to select your Reason for Visit from the following list:

• Difficulty Breathing
• Ear Pain
• Sore Throat
• Worsening Fussiness
• Uncontrolled Fever
• Pink Eye
• Instructed by On-Call Physician

As always, in the event of a true medical emergency please call 911 or go to your nearest emergency room.

You will receive an email confirmation of your Early Access time. Please plan to arrive 10 minutes prior to your scheduled appointment to allow time for check-in.

Early Access is Not For Every Appointment

Early Access appointments have a very specific purpose – to see children experiencing a limited number of symptoms that have developed and/or worsened overnight. If your child has had symptoms present for several days or if your child has multiple unrelated complaints, we ask that you contact our office to schedule a sick appointment.

Likewise, Early Access should not be used simply to accommodate a family’s work, school or travel schedule. Siblings can not be seen during Early Access unless they are scheduled separately.

Frequently Asked Questions

When is Early Access available?

Early Access is available beginning at 10:30pm on our website Sunday-Thursday evenings. Scheduling can be done for the following weekday morning only, and only for those patients being seen at our Center City location.

Early Access appointments are available for the first clinic hour of each weekday morning. There is no Early Access available for Saturday mornings. Saturday appointments must be scheduled with the office directly.

Can I choose my location?

Early Access is only available for weekday mornings at our Center City location. There is no Early Access availability for our Bala Cynwyd office.

Why must I choose a Reason for Visit?

Early Access is designed to accommodate a limited number of symptoms, to minimize your wait time in the office and be certain that children experiencing pain and discomfort can be seen promptly.

What if I scheduled an appointment, but my child feels better?

When scheduling with Early Access, you will receive an email confirmation including a link to cancel your appointment should you no longer need it. Cancelling your appointment releases that time back for other families to access.

If you do not cancel an unneeded visit and do not come, our Patient No-Show Policy will go into effect.

Can I choose which provider I will see?

Early Access will pair you with a provider based on availability. To guarantee an appointment with a specific provider, please contact our office directly for scheduling.

What if multiple children need to be seen?

Please schedule separately for each child that needs to be seen. Siblings without their own space reserved can not be seen during Early Access.

What if my child has other symptoms?

For unrelated complaints or for children experiencing symptoms over a longer period of time please contact our office to schedule a sick visit.

Can I still walk-in if no spaces are open?

Early Access will replace Weekday Walk-In. Early Access spaces are available on a first-come, first-served basis. Once the Early Access appointments for a given weekday are full, you must contact our office to schedule a sick visit. We can not accommodate walk-ins.