Online Scheduling Beginning in September!

Weekday Mornings & Sundays in Bala Cynwyd

Beginning next month we are excited to offer a new service – Online Scheduling – with weekday morning and Sunday availability at our Bala Cynwyd location. With Online Scheduling, you can reserve your space during available hours via our website.

Online Scheduling is available for children who have become suddenly ill and are experiencing pain and discomfort, or who have experienced worsening symptoms overnight.

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Scheduling Online for Sick Appointments

Online Scheduling has a very specific purpose – to see children experiencing a limited number of symptoms that have developed and/or worsened overnight. This does not replace the need for you to schedule a sick appointment for a child with unrelated complaints or who has been experiencing symptoms for several days.

With Online Scheduling, you can schedule a morning appointment online using a pop-up that will be accessible on our website. The pop-up will not always be available.

For weekday appointments, the pop-up will be active beginning at 10:30pm on Sunday – Thursday evenings and remain accessible until our office opens the next day. You will have the option to schedule for a sick visit weekdays (except Thursday) between 8:30am-9:00amor 10:30am-11:00am. On Thursdays, appointments will be available between 10:00am-11:00am through Online Scheduling.

For Sunday appointments, the pop-up will be accessible beginning at 6:00pm on Saturdayevening and remain available until our office opens Sunday morning. Appointments will be available between 9:30am – 10:30am on Sundays.

You will not have to register for Online Scheduling or enroll in any additional service. Simply visit our website at the appropriate time and you will see the scheduling pop-up.

Online Scheduling is Easy to Use

Appointments are scheduled on a first-come, first-served basis. At the time you visit ourwebsite, you will have a choice of any remaining available appointment times. Available times are limited to the windows noted above. When the spaces are filled, families will need to contact our office beginning at 8:00am to schedule an appointment later in the day.

When using Online Scheduling, you will be required to provide:

• Parent/Guardian Name, Email and Phone
• Child Name and Date of Birth
• Reason for Visit

Please note that not all symptoms are appropriate for Online Scheduling. When scheduling, you will be asked to select your Reason for Visit from the following list:

• Difficulty Breathing
• Ear Pain
• Sore Throat
• Worsening Fussiness
• Uncontrolled Fever
• Pink Eye
• Instructed by On-Call Physician

As always, in the event of a true medical emergency please call 911 or go to your nearest emergency room.

You will receive an email confirmation of your appointment time. Please plan to arrive 10 minutes prior to your scheduled appointment to allow time for check-in. Always bring your child’s insurance card with you.

Online Scheduling is Not For Every Appointment

These appointments have a very specific purpose – to see children experiencing a limited number of symptoms that have developed and/or worsened overnight. If your child has had symptoms present for several days or if your child has multiple unrelated complaints, we ask that you contact our office to schedule a sick appointment.

Likewise, these appointments should not be used simply to accommodate a family’s work, school or travel schedule. A review of concerns outside of the reasons outlined above must be done at a separate appointment. Likewise, siblings can not be seen during these appointments unless they are scheduled separately.

Frequently Asked Questions

When is Online Scheduling available?

Online Scheduling is available beginning at 10:30pm on our website Sunday-Thursday evenings. Scheduling can be done for the following weekday morning only, and only for those patients being seen at our Bala Cynwyd location.

Online Scheduling is available beginning at 6:00pm on our website Saturday evening. Scheduling can be done for Sunday morning only, and only for those patients being seen at our Bala Cynwyd location.

Online Scheduling leverages the same technology currently being used for Early Access in our Center City location. Early Access remains unchanged, with the pop-up still allowing you to schedule at that location for the 8:00am – 9:00am weekday hour.

Can I choose my location?

Online Scheduling is only available for weekdays and Sundays at our Bala Cynwyd location. Early Access remains available for our Center City office.

Is Online Scheduling available in Center City?

Early Access Online Scheduling remains available for our Center City office. Appointments can be scheduled for times between 8:00am-9:00am Mondays-Fridays. The pop-up will be available for scheduling on our website Sunday-Thursday evening beginning at 10:30pm.

Why must I choose a Reason for Visit?

Online Scheduling is designed to accommodate a limited number of symptoms, to minimize your wait time in the office and be certain that children experiencing worsening pain and discomfort can be seen promptly.

What if I scheduled an appointment, but my child feels better?

When scheduling online, you will receive an email confirmation including a link to cancel your appointment should you no longer need it. Cancelling your appointment releases that time back for other families to access.

If you do not cancel an unneeded visit and do not come, our Patient No-Show Policy will go into effect.

Can I choose which provider I will see?

Online Scheduling will pair you with a provider based on availability. To guarantee an appointment with a specific provider, please contact our office directly for scheduling.

What if multiple children need to be seen?

Please schedule separately for each child that needs to be seen. Siblings without their own space reserved can not be seen during a single appointment.

What if my child has other symptoms?

For unrelated complaints or for children experiencing symptoms over a longer period of time please contact our office to schedule a sick visit.