We are once again proud to have earned recognition as a Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance (NCQA). The PCMH distinction is awarded to practices who demonstrate a model of care that puts patient experience at the forefront.
The recognition process requires us to undergo an annual review, where we submit evidence supporting the core values of the PCMH program:
· Team-based Care & Organization
· Knowing & Managing Our Patients
· Access & Continuity
· Care Management & Support
· Care Coordination & Care Transitions
· Performance Measurement & Quality Improvement
Practices that have earned this distinction are committed to continuous quality improvement. Research shows that this focus improves both the patient experience and increases staff satisfaction, even while reducing healthcare costs. We are excited to be among those recognized!
Nurse Julie Talks GI Bugs
Our nurse triage phones have been busy this winter with concerns about GI issues, with vomiting and diarrhea questions being among the most commonly asked. Check out these short videos from Nurse Julie explaining what to look out for and how to care for your ailing child:
We post these videos frequently to our Facebook and Instagram pages. Like and follow us there for up-to-the-minute information about what’s trending in our office, news and special announcements!
Got Forms?
Camps and summer sports leagues are open for registration and that means one thing….forms! Want to know the best way to submit them? How long they take to complete? If you need an appointment first? Courtney, our Practice Logistics Manager, has answers to all your form questions. Check out the video with all the info you’ll need:
All Your Forms Questions, Answered!
Lactation Support Returns to South Street!
We are excited to welcome Veronica Briggs to our Center City office on Thursdays, beginning April 6th.
Veronica will facilitate our Lactation Support Group between 10 – 11am each Thursday morning, and will provide individual appointments (both initial and follow-up visits) on-site both before and after that group session.
Advanced scheduling is required for the group as well as for the one-on-one sessions. Walk-ins cannot be accommodated. Reserve your space today:
· Register for a Lactation Support Group
Staffing Update: Provider Changes
We are sad to announce that Dr. Rogers-McQuade will be leaving us this spring, following her family’s recent move. Her last day will be April 23rd.
If you had an appointment scheduled with Dr. Rogers-McQuade after 4/23, check your inbox for an email from our scheduling team. We have made every effort to keep your original day and time, just with a different provider. Where we cannot keep the same timing, you should have already been contacted by phone.
If you wish to make additional changes, please contact your preferred location and speak with our reception team. You can also update your preferred provider during your next pre-visit check-in.
While we are sad to see Dr. Rogers-McQuade go, we are excited to welcome Dr. Stephanie Lidd to our team, beginning this May. Dr. Lidd will see patients in both our Center City (South Street) and Fishtown locations. You can read Dr. Lidd’s bio on our website.
Good luck in your future endeavors, Dr. Rogers-McQuade, and welcome Dr. Lidd!
School is Back in Session!
In-person parent education workshops have returned to both our South Street and *Bala Cynwyd locations. Advanced registration is required for all classes. Visit our website for details, facilitator bios and registration links.
Saturdays 4/1 OR 5/6 9:30-11am
*Sundays 4/2 OR 5/7 9:30-11am
Monday 4/5 6:30-8 pm
Thursday 5/4 6:30-8pm
Alternating Tuesdays 1:15 pm-2:15 pm
Thursdays 10-11am
NEW! Virtual Q&A with our Sleep & Potty Specialist
Sunday 4/23 1-3pm
33 Rock Hill Rd
1740 South Street
2365 East York Street