Patient refunds may occur when your insurance company processes a claim and determines that more was paid than required. This can happen for several reasons, such as insurance adjustments, secondary insurance payments, or updated benefit information received after your visit. Please be assured that any refund reflects the final amount determined by your insurance plan.
If you have transferred from our practice and are due a refund, our office will contact you by email with instructions on how to receive your credit.
If you believe there is a credit on your child’s account and would like to request a refund, please choose the I have an active Zelle account option.
Why we use Zelle for refunds
Zelle allows us to issue refunds quickly and securely, directly between bank accounts. Using Zelle helps us avoid delays or issues related to mailed checks, such as postal delays, lost mail, or incorrect addresses. Zelle is offered by many major banks and does not require sharing sensitive banking information. Payments are sent using the email address or phone number linked to your bank account.
Refund Processing Timeline
Refunds are processed monthly. Any forms received after the monthly cutoff will be included in the next refund cycle.
For all other billing questions, please contact our Billing Department during business hours at 215-735-5600, option 3.
33 Rock Hill Rd
1740 South Street
2365 East York Street