Why did I get a statement when my insurance doesn’t show that you sent a claim?

If your insurance does not show a claim it could be for one of these reasons:
1. We do not have the correct insurance information on file and claims are going to the wrong payer.
2. The information in our system doesn’t match the information in the payer’s system so claims are being rejected.
3. Claims are being lost.
We send claims electronically, so if a payer doesn’t show a claim on file it is usually due to incorrect or incomplete information. Please contact the Billing Department (215-735-5600 option 3) to verify your information and have us re-submit the claims.