What if I have insurance but no card or am not showing as ‘eligible’ on the day of my appointment?

If you have recently obtained or changed you insurance through your employer but do not have your proof of insurance yet, you may need to call your Human Resources Department to make sure that the paperwork was submitted to the carrier. Sometimes there is a delay in the process.
If paperwork was submitted, you have 3 options:
1. Pay for the child’s visit out of pocket – you will get reimbursed once the insurance pays on the claim after the change becomes active, and as long as the insurance is retroactive to the date of service and/or birth.
2. Reschedule the appointment until your insurance I active and you are in possession of your proof of insurance.
3. Pay for the visit out of pocket but choose to return for vaccines until after the insurance is active.
If paperwork was not submitted:
1. Since the child has no coverage, you will be required to pay out of pocket for the visit in accordance with our self-pay fee schedule but may be eligible to receive federally-funded (VFC) vaccines.
2. The total cost will include the price for the visit plus a $20 administrative fee, regardless of the number of vaccines administered.